Provide highly visible customer support through the performance of on-site installation
Oversee any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems
Instruct customers in the operation and maintenance of the system
Serve as company liaison with customer on administrative and technical matters for assigned projects
Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer’s service standards and key performance indicators
Engage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgrades
Enhance account profitability through efficient service execution and by identifying revenue opportunities such as billable work, consumables, and service leads
Maintain assigned assets, including tools, test equipment (MTE), telecommunication equipment, and service parts inventory
Enhance PerkinElmer’s product quality by proactively reporting improvement opportunities via the quality notification process
Complete all administrative tasks, including but not limited to time reporting and assigned training.
Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.

BA Bachelor Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 3 years direct experience with repair of laboratory equipment OR Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 5 years direct experience with repair of laboratory equipment OR High School Diploma plus 7+ years direct experience with repair of laboratory equipment
Detailed knowledge of analytical equipment, laboratory environment, and/or instrument control software
Vendor issued certification on relevant laboratory equipment
Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code
Ability to travel by air, vehicle and/or other means of transportation as business requires. Travel will vary depending on territory requirements and/or customer base typically up to 50% of the time. (Car, laptop, and phone are company provided).
Valid driver’s license and safe motor vehicle operation.

Field Service Engineer – FIELD REMOTE

About this role