Provide highly visible customer support through the performance of on-site installation
Oversee necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems
Instruct customers in the operation and maintenance of the system
Serve as company liaison with customer on administrative and technical matters for assigned projects
Perform installations, maintenance, validations, and repairs while ensuring compliance with service standards
Engage with customers to understand their analytical workflows and tailor service offerings
Enhance account profitability through efficient service execution and by identifying revenue opportunities
Maintain assigned assets, including tools, test equipment, and service parts inventory
Proactively report improvement opportunities via the quality notification process
Complete all administrative tasks, including time reporting and assigned training.

BA Bachelor Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 3 years direct experience with repair of laboratory equipment
OR Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 5 years direct experience with repair of laboratory equipment
OR High School Diploma plus 7+ years direct experience with repair of laboratory equipment
Detailed knowledge of analytical equipment, laboratory environment, and/or instrument control software
Vendor issued certification on relevant laboratory equipment
Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code
Ability to travel by air, vehicle and/or other means of transportation as business requires.

Field Service Engineer – Rochester, NY

About this role