Provide highly visible customer support through on-site installation, diagnosis, troubleshooting, service, and repair of complex equipment and systems
Instruct customers in the operation and maintenance of the system
Serve as company liaison with customer on administrative and technical matters for assigned projects
Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer’s service standards and key performance indicators
Engage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgrades
Maintain assigned assets, including tools, test equipment (MTE), telecommunication equipment, and service parts inventory
Enhance product quality by proactively reporting improvement opportunities
Attend higher level certification through participation in company sponsored training & development offerings
Complete all administrative tasks, including time reporting and assigned training

BA Bachelor Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 3 years direct experience with repair of laboratory equipment OR Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 5 years direct experience with repair of laboratory equipment OR High School Diploma plus 7+ years direct experience with repair of laboratory equipment
Valid driver’s license and safe motor vehicle operation
Detailed knowledge of analytical equipment, laboratory environment, and/or instrument control software
Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code
Ability to travel by air, vehicle and/or other means of transportation as business requires, typically up to 50% of the time
Outstanding interpersonal, written, and verbal skills, demonstrating the ability to communicate information clearly and accurately
Technical critical thinking skills and attention to detail.
MS Office skills: Outlook, PowerPoint, Word.

Field Service Engineer – Oklahoma City

Key skills