Provide highly visible customer support through on-site installation, diagnosis, troubleshooting, and repair of complex equipment and systems
Instruct customers in the operation and maintenance of the system
Serve as company liaison with customer on administrative and technical matters for assigned projects
Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer’s service standards
Engage with customers to understand their analytical workflows and tailor service offerings
Enhance account profitability through efficient service execution and identifying revenue opportunities
Maintain assigned assets, including tools and service parts inventory
Enhance product quality by proactively reporting improvement opportunities
Complete all administrative tasks, including time reporting and assigned training
Maintain training and compliance in health and safety areas

BA Bachelor Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 3 years direct experience with repair of laboratory equipment OR Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 5 years direct experience with repair of laboratory equipment OR High School Diploma plus 7+ years direct experience with repair of laboratory equipment
Detailed knowledge of analytical equipment, laboratory environment, and/or instrument control software
Vendor issued certification on relevant laboratory equipment
Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code
Ability to travel by air, vehicle and/or other means of transportation as business requires. Travel will vary depending on territory requirements and/or customer base typically up to 50% of the time. (Car, laptop, and phone are company provided).

Field Service Engineer – Fort Lauderdale, Tampa, FL

About this role