Provide highly visible customer support through on-site installation
Oversee necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems
Instruct customers in the operation and maintenance of the system
Serve as company liaison on administrative and technical matters for assigned projects
Engage with customers to understand their analytical workflows and tailor service offerings
Enhance account profitability through efficient service execution
Maintain assigned assets, including tools and service parts inventory
Report improvement opportunities via quality notification process
Attend higher level certification through company sponsored training & development offerings
Complete all administrative tasks, including time reporting and assigned training

BA Bachelor Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 3 years direct experience with repair of laboratory equipment
Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 5 years direct experience with repair of laboratory equipment
High School Diploma plus 7+ years direct experience with repair of laboratory equipment
Detailed knowledge of analytical equipment, laboratory environment, and/or instrument control software
Vendor issued certification on relevant laboratory equipment
Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code
Ability to travel by air, vehicle and/or other means of transportation as business requires.

Field Service Engineer – Lansing, MI

About this role