Lead the design, implementation, and ongoing optimization of order fulfillment, provisioning, and activation workflows across enterprise and wholesale services.
Own network inventory and circuit assignment models across Layers 1, 2, and 3, including physical and logical resource management.
Oversee ServiceNow Flow Designer solutions supporting order orchestration, provisioning, and fulfillment automation.
Partner with Product, Network Engineering, Operations, and Vendors to translate business requirements into scalable, resilient fulfillment solutions.
Drive end-to-end delivery across the SDLC including requirements, architecture, design, development, testing, deployment, and production support.
Provide hands-on technical leadership for complex issues including development, debugging, performance tuning, and production incident resolution.
Define and maintain enterprise architecture, integration patterns, and technical standards for OSS/BSS order fulfillment platforms.
Review, document, and publish solution architecture, interfaces, and technical designs.
Track and manage KPIs and OKRs related to order cycle time, provisioning accuracy, fallout, and service activation performance.
Produce operational and executive reporting on order fulfillment health, delivery risks, and improvement opportunities.
Lead and develop a team of engineers through coaching, performance management, and technical mentorship.
Influence and align cross-functional stakeholders and vendors to ensure delivery of complex, multi-vendor solutions.
Requirements
Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience.
8+ years of experience in software development, OSS/BSS platforms, or network provisioning systems.
3+ years of experience designing and implementing ServiceNow Flow Designer solutions.
3+ years of experience automating Ethernet, TDM, and optical inventory, provisioning, and activation processes.
3+ years of experience in fiber and copper inventory management, FTTP provisioning, and service activation.
Experience leading teams through the full software development lifecycle.