About this role

Plan, organize, and oversee end-to-end delivery of assigned programs – ensuring clarity of scope, objectives, timelines, and success criteria.
Lead cross-functional teams to execute complex initiatives spanning process, technology, and organizational change.
Monitor program health, manage risks and issues, and proactively remove barriers to ensure successful delivery.
Ensure all projects adhere to PMO standards, tools, and reporting requirements.
Serve as the primary point of contact for program stakeholders, providing clear communications on status, milestones, and key decisions, risks, and issues.
Prepare and present program updates, reporting, and recommendations to senior leadership and governance forums.

5+ years of experience in Program/Project Management roles – preferably within the insurance brokerage space.
Demonstrated experience leading business transformation, process improvement, or systems implementation programs.
Strong knowledge of project management methodologies (e.g., PMI, Agile, or hybrid approaches).
Proficiency with project portfolio management tools (e.g., Monday.com) and reporting platforms.
Bachelor’s degree in Business, Operations, or related field is preferred.
PMP or equivalent project management certification is a plus.

Operations Program Manager

Key skills