Intake, investigate, determine coverage, manage and resolve Cyber, Privacy, Media and Tech E&O claims
Review and analyze complex coverage issues and preparation of coverage position letters
Handle demanding and complex first party Cyber Claims, including Data Breaches, Business Interruption, Contingent Business Interruption, and Extortion claims
Handle third party privacy liability, PCI, Regulatory, Media and Tech E&O claims, resolving claims effectively and efficiently
Assist with emergencies on a rotational on-call schedule
Management and review of budgets, restoration plans and Business Interruption Income Proofs of Loss
Investigation, analysis and evaluation of liability and damages
Management and direction of outside counsel as well as reviewing & approving legal budgets and bills
Preparation of case summary reports related to matters of significant reserve and trial activity
Timely and appropriate setting of case reserves
Development and execution of claim strategies as well as resolution strategies
Negotiation and resolution of cases
Attend mediations
Working with underwriters supporting policy construction and drafting, reporting claim trends, data analysis and risk assessment
Extensive communication with insureds, brokers, reinsurers and business unit contacts
Attend client meetings and industry functions to support retention and development of client relationships and business

3-5 years of professional liability claims experience
Legal and insurance claim resolution skills, including negotiations
A broad Insurance experience, including understanding of policy language, coverages, ethics and claim practices
Legal experience, including litigation, class action, regulatory, breach response, coverage would also be helpful
Cyber experience or understanding, including computer security, forensics, and network restoration, would also be helpful
Strong oral and written communication skills
Strong analytical and organizational skills
Strong negotiation and investigation skills
Ability to evaluate coverage issues involving a wide variety of loss scenarios
Ability to think strategically
In-depth knowledge of the litigation, arbitration, and trial process
Currently holds or readily can obtain all required adjuster licenses
Knowledge of the insurance industry, claims and the insurance legal and regulatory environment
Knowledge of claims handling or insurance legal statutes and procedures
Ability to identify and use relevant data and metrics to best manage claims
Collaborative mind-set and willingness to work with people outside immediate reporting hierarchy to improve processes and generate optimal departmental efficiency
Ability to and willingness to present to senior management and other group setting
Ability to influence others and resolve complex, disputed claims
JD Required (Currently Licensed)
Ability to travel as needed: 0-10%

Cyber Claims Specialist

Key skills