Conducts strategic analysis on business opportunities and risks
Prepares executive briefings and decision memos
Identifies emerging issues that require TW&A CEO attention or intervention
Supports the TW&A CEO's role as culture champion and drives organizational health and effectiveness initiatives
Facilitates town halls and employee engagement forums
Monitors organizational health metrics and employee sentiment
Manages the cadence and effectiveness of executive leadership meetings and ensures follow-through on TW&A CEO commitments and decisions
Synthesizes market trends, competitive intelligence, and internal performance metrics
Acts as a trusted advisor who anticipates needs, identifies emerging issues, and creates leverage for the TW&A CEO's time and attention
Facilitates collaboration, serving as a liaison between the TW&A CEO and business unit leaders, functional executives, and key stakeholders
Convenes cross-functional working groups to solve complex business challenges
Represents the TW&A CEO in internal forums when appropriate

8+ years of business operations and/or strategic process design experience
10+ years’ experience working for a large management consulting firm or internal corporate/business strategy function at a large financial service institution
Previous experience with senior executive engagement
Previous experience working in a complex, matrixed organization
Critical thinker and self-starter who is willing to work proactively to identify key business opportunities and work across teams to drive results
Organized, high-energy individual capable of working in a fast-paced and fluid environment; understanding of when to operate with urgency and/or escalate matters
Strong relationship management, presentation and communications skills that establish trust, credibility and respect

Head of Business Operations

Key skills