Key skills
Communication
About this role
Role Overview
- Manage monthly and/or quarterly Cap Plans for designated business units.
- Develop, prepare and analyze current and projected workload, resource availability, and any constraints or limitations to project future capacity needs to allow the business to effectively meet performance expectations.
- Compare projected need with the available resources to identify any potential capacity gaps and alignment with budget.
- Monitor attrition rates across business units and identify backfill needs and monitor run rates.
- Organize approvals for add to staff roles to COO.
- Develop simple ROI arguments for adding additional FTE as needed.
- Analyze results of operations and performance based on existing reporting and ad hoc analytical business needs.
- Partner with Business, Finance, Risk and Human Resource Leaders to address gaps such as adding resources, adjusting workloads or optimizing resource allocation.
- Maintain routines with Business, Finance, Risk, HR, Recruiting, Cap Planning – to keep informed of hiring plans, including initiatives, business performance, reporting and strategic objectives and priorities.
- Give presentations to various levels of management on reporting and analysis.
- Develop and implement new processes ranging in various levels of difficulty.
- Connect training needs to various business units as needed for business growth through new hire process.
- Identify and escalate to senior management any reporting or analytical observations that provide risk to any business area.
- Utilize tools and methodologies to drive initiatives.
- Develop and maintain strong company relationships through effective communication and joint work initiatives.
- Performs all other duties as assigned by Management.
Requirements
- HS Diploma or GED
- 5 to 7 years’ experience in operational forecasting, staffing, and scheduling.
- Operations experience managing complex initiatives a plus.
- Demonstrated understanding of the flexibility required in real world implementations.
- Able to conform to shifting priorities and demands through analytical and problem-solving capabilities.
- Ability to influence others to gain consensus.
- Able to work on cross-functional, inter-department project teams with tight deadlines and heavy workloads.
- Experience interacting with business and technical individuals at all levels.
- Preferred Bachelor’s Degree in related business field
Benefits
- Health and wellbeing options for team members and their dependents
- Up to 4% matching 401(k)
- Tuition reimbursement
- Continuing education
- Bonus eligible
- Paid time off
- Paid volunteer time
- And more