Group Benefits Technician

Role Overview

• Provide high-level customer service to members for all administrative questions related to the group insurance plan
• Act as an intermediary and maintain regular communication with members and the insurer
• Analyze and process information received from members and make required adjustments using databases and internal information systems
• Calculate and prepare documents detailing taxable deductions and benefits
• Assist in preparing quotes and renewals
• Help set up plans for new members
• Provide support to other team members for additional administrative tasks

Requirements

• College diploma in administration, human resources, insurance, or another field related to the role
• Minimum of one (1) year of relevant experience in employee benefits administration, payroll processing, or a related area
• Knowledge of government programs affecting group insurance (for example: drug insurance, sickness employment insurance, CNESST)
• Excellent command of French, both spoken and written
• Good command of common IT tools, including the MS Office suite (intermediate level Excel)
• Strong customer service orientation and excellent interpersonal skills
• Discretion, diplomacy, and impeccable professionalism
• Demonstrates empathy, courtesy, patience, and adaptability
• Ability to prioritize and manage multiple files simultaneously while maintaining a high level of quality and rigor

Benefits

• Competitive compensation
• Generous group insurance plan, including dental and vision coverage
• Shared pension plan (5% employer contribution; 5% employee contribution)
• Minimum of 3 weeks of annual vacation starting at hire
• Bank of 6 flexible personal days
• Paid time off between Christmas and New Year’s Day
• 13 statutory holidays per year
• Compressed summer work schedule allowing earlier Friday finish (depending on the position)
• Social and sports activities
• Recognition program to acknowledge important professional and personal events
• Support for skills development through ongoing training
• Access to colleagues with diverse expertise who will enrich your day-to-day work and professional growth