Serve as the main point of contact for veterinary clinics, providing reliable and compassionate service
Build trusted relationships with clinic staff and families through empathy, respect, and professionalism
Safely handle pets in the aftercare process with dignity and care
Manage customer needs and solve problems effectively
Support Gateway’s reputation for exceptional service in every interaction
Address any service issues proactively and escalate concerns to the appropriate department when necessary
Educate clinics on company services, policies, and procedures to enhance their experience and optimize operations
Maintain all proper documentation and tracking for all pets entrusted to you
Assist with administrative tasks related to client accounts, including billing inquiries and service modifications

High school diploma or GED required as minimum
Prior experience in customer service, account management, or sales/route sales is highly desirable
Proficiency in CRM systems and sales tracking tools
Ability to work early morning hours, weekends, and holidays as needed
Basic math and computer skills for order placement and inventory tracking
Valid driver’s license with a clean driving record.

3 national medical plans that pay 100% after the members’ deductible and copays
2 national dental plans that cover many services at no cost to the plan members
National vision plan
Company paid Life/ AD&D and LTD for all full-time employees
Chance to purchase additional Life/AD&D coverage at discounted rates
Critical Illness, Accident and Pet insurance are offered as an employee’s choice
Tax savings account: HSA, Health and Dependent Care FSAs
401(k) Retirement plan
Potential for Career Growth
Employee Assistance Program
Paid Holidays & Time Off
A Sense of Community
Great Hearts & Minds Scholarship Program
Gateway Tuition Reimbursement Program

Customer Service Representative

Key skills