Customer Experience Operations Support I

Role Overview

• Collaborates closely with the Customer Experience Operations Support teams to ensure efficient staffing and seamless operational support.
• Partners with Talent Acquisition to manage hiring needs, scheduling interviews, and facilitating onboarding.
• Works with Workforce Management and hiring managers to coordinate open positions.
• Supports onboarding initiatives with the Training team.
• Oversees administrative tasks such as equipment and supply coordination.
• Contributes to various projects across the Support team as assigned.

Requirements

• One to two years related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to work with mathematical concepts.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Word, Excel, Power Point, training software, and all systems utilized to support Pella’s customers.

Benefits

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.