Dental Center Registration Desk Clerk, Spanish Bilingual

Role Overview

• Register Dental Center patients and the ability to qualify emergency patients using the Dental Center emergency patient guidelines.
• Schedules initial, recall and treatment appointments, and reschedules appointments as necessary.
• Checks patients in for their scheduled appointments, verifies patient’s demographics, quotes internal policies and benefits.
• Assists patients with their benefit concerns and questions.
• Perform monthly patient outreach by contacting members listed on the waitlist platform.
• Verifies benefits eligibility and makes notes in the Dental Practice Management system.
• Answers incoming calls related to appointments, vendor inquiries, current and future patient inquiries, and internal departmental inquiries.
• Checks Delta Dental website and for claims history and frequency limitation for dental services being provided.
• Confirms appointments for the next day as needed.
• Assist patients with various administrative forms (HIPAA, Minor Consent, Records Release, Radiographs, Referrals, and Attendance, etc…)
• Creates and maintains patient accounts in the Dental Practice Management System and any other required internal systems.
• Assists with additional projects or initiatives, resulting from the day-to-day operations.
• Releases patients from appointments as needed.
• Assist in the release of patient records following an authorized request.
• Scans and loads patient documents to their accounts in the Dental Practice Management system.
• Utilizes resources available to troubleshoot daily clerical challenges in an efficient and effective manner.
• Maintains detailed knowledge of dental benefits to provide plan participants with up to date plan and benefits information in English in Spanish.
• Participate in any/all of the Dental Center improvements geared towards operational excellence.
• Documents daily interactions in the Dental Practice Management system.
• All other duties assigned by Clerical Supervisor or other supervisor/manager.

Requirements

• High School Diploma, GED or equivalent experience.
• Employment experience with direct customer service exposure.
• Proficiency in English and Spanish languages is a must.
• Ability to operate Electronic Dental Record and other telecommunication systems.
• Proficient in Microsoft Office applications, with a focus on Excel and Outlook.
• Demonstrated ability to manage multiple tasks and priorities efficiently in a fast-paced environment.
• Strong organizational skills and proven ability to prioritize tasks.
• Experienced in entering, updating, and maintaining data across various systems with precision and strong attention to detail.
• Proactive in identifying issues and implementing effective, practical solutions to improve processes and outcomes.

Benefits

• Competitive Salary coupled with a great work/life balance.
• Spanish Fluency Addition: $2,000 annually added to your pay
• Prime Location
• Flatiron District in Manhattan
• Full-time Schedule consisting of a 35-hour work week.
• Comprehensive Health Package including medical, dental & vision coverage with no employee contribution to the premium.
• Pension Benefit that includes monthly employer contributions.
• Retirement Benefit that includes 401K employer contributions.
• Professional Coverage/Reimbursement includes Continuing Education (CE) reimbursement, malpractice coverage, and uniform allowance.
• Paid Time Off including vacation, personal, CE & sick days.
• Federal Paid Holidays – Up to 11 days off with pay.