Plan, organize, and oversee end-to-end delivery of assigned programs – ensuring clarity of scope, objectives, timelines, and success criteria.
Lead cross-functional teams to execute complex initiatives spanning process, technology, and organizational change.
Monitor program health, manage risks and issues, and proactively remove barriers to ensure successful delivery.
Ensure all projects adhere to PMO standards, tools, and reporting requirements.
Serve as the primary point of contact for program stakeholders, providing clear communications on status, milestones, and key decisions, risks, and issues.
Prepare and present program updates, reporting, and recommendations to senior leadership and governance forums.
Develop integrated project plans, critical path analyses, and resource forecasts across multiple workstreams. Track and report on financials, resourcing, risks, and benefits realization.

5+ years of experience in Program/Project Management roles – preferably within the insurance brokerage space
Demonstrated experience leading business transformation, process improvement, or systems implementation programs.
Strong knowledge of project management methodologies (e.g., PMI, Agile, or hybrid approaches)
Proficiency with project portfolio management tools (e.g., Monday.com) and reporting platforms
Bachelor's degree in Business, Operations, or related field is preferred
PMP or equivalent project management certification is a plus

A career that you define. Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.
And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.

Operations Program Manager

Key skills