Key skills
Communication
About this role
Role Overview
- Review or process received transactions accurately and timely
- Provide excellent service to clients via email, phone, or mail
- Respond to inquiries after appropriate research and analysis
- Determine best ways to resolve issues and process transactions
- Collaborate with teams to manage changing volumes
- Suggest process enhancements for service efficiency
- Handle multiple tasks and prioritize based on workload
Requirements
- College diploma or equivalent experience
- Bilingual (French & English) is required
- Strong decision-making and interpersonal skills
- Excellent oral and written communication skills
- Ability to work independently and manage multiple tasks
- Highly organized and detail-oriented
- Adaptability to fast-paced environments
- Strong customer service orientation
- Proactive and self-motivated
Benefits
- Health, dental, mental health, and vision insurance
- Short
- and long-term disability insurance
- Life and AD&D insurance
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans including pension
- Employer matching contributions on share ownership plan
- Financial education and counseling resources
- Generous paid time off program including holidays, vacation, personal, and sick days