lead and manage resources for efficient and effective program or work effort(s) management
responsible for departmental program oversight including mentoring and directing program and/or teams of project managers
ensure execution of efforts are aligned and integrated with corporate and line of business strategies
participate in work effort closure activities to determine benefit/business impact realization
provide consultation to program executives and senior management to plan and execute departmental programs
drive the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology

Bachelor’s degree; OR 4 years of related experience may be substituted in lieu of degree
8 years project and/or program management experience, including defining a new program and/or managing large scale projects
3 years of direct team lead or management experience
demonstrated experience using Waterfall or Agile methodologies to execute program strategies and deliver complex work efforts
advanced understanding and demonstrated application of risk management policies and procedures
comprehensive knowledge of program management methodology and techniques and program performance evaluation
proficient experience in USAA’s change management methodology or similar industry change management methodology
extensive experience developing, maintaining, and reporting on large cost work effort(s) / program budgets

Director, Program Manager – Claims Modernization

Key skills