Monitor coach capacity across various products and languages to determine gaps and develop staffing strategies partnering with Coach Recruiting, Coach Quality, and Sales teams
Set clear goals with measurable KPIs, proactively plan your work, and align priorities with team strategy and cross-functional partners; renegotiate commitments transparently when needed
Support key client launches by ensuring a healthy coach network and capacity readiness by completing various data analysis on the coach network and generating action plans to ensure a successful client launch.
Influence functional strategy: contribute meaningfully to goal-setting conversations, anticipate how business changes affect operations, and proactively propose solutions before problems escalate
Build and leverage relationships across the organization — including with VPs and cross-functional leaders — to drive sound decisions and remove barriers
Lead with a customer lens: represent coach, member, and partner needs in operational decisions, and model empathy-driven thinking in team conversations and project delivery
Be a thought leader in developing coach network optimization strategies to support the company’s future growth, leveraging data analysis and partnering with our Coach Science, Coach Quality, and Coach Platform teams

7+ years of relevant professional experience in operations, program management, project management, analysis, or strategy
Demonstrated ability to operate strategically and influence across organizational levels, including with senior stakeholders
Proven track record of identifying high-impact opportunities, building alignment, and driving durable improvements across teams or functions
Incredibly data savvy with a high level of proficiency in Google Sheets and Looker. SQL experience is a plus.
High levels of technical proficiency to learn new systems/tools and experience leveraging AI for operational efficiency
Strong execution skills, ability to consistently meet timelines, exceed expectations and operate from a sense of urgency, thriving in ambiguity and shifting business needs.
Excellent communication skills – can collaborate with and communicate findings and recommendations to both technical and non-technical audiences across all levels
A demonstrated ability to think like an owner and make effective prioritization decisions in a dynamic environment

Senior Coach Operations Program Manager

Key skills