Work closely with our Enterprise customers to resolve technical issues and answer questions
Troubleshoot bugs, create reusable code snippets, and produce minimal reproducible examples of issues
Develop standard solutions, author self-serve resources, and improve documentation where needed
Be the customer’s voice and use people's feedback to help improve our product
Support Customer Solutions and Sales teams with customer data and technical guidance in pre-sales activities
Build and maintain support infrastructure, tooling, and workflows
Take part in Sanity’s developer community rotation and help answer questions
Liaise between customers and internal teams during incidents and escalations
Continuously research best practices and learn existing and upcoming features of Sanity's content platform

4+ years of technical developer support and hands-on experience using JavaScript, TypeScript, and front-end frameworks like Next.js
Experience debugging complex technical issues with other developers and end-users
Exceptional communication and organizational skills
Passion for helping others be successful and fulfill their potential
Demonstrated capacity to quickly learn new concepts and technologies
Self-starter who takes initiative and is energized when there is no obvious solution

A highly-skilled, inspiring, and supportive team
Positive, flexible, and trust-based work environment that encourages long-term professional and personal growth
A global, multi-culturally diverse group of colleagues and customers
Comprehensive health plans and perks
A healthy work-life balance that accommodates individual and family needs
Competitive salary and stock options program

Senior Support Engineer

Key skills