To collaborate with stakeholders and use data and MI to identify process optimisation opportunities for capacity creation in relevant business areas.
Development and implementation of strategies to improve the efficiency and effectiveness of banking operations, using data led insights.
Participation in projects and initiatives to improve performance & optimisation efficiency and effectiveness.
Development of reports and presentations on performance & optimisation and communicate findings to internal senior stakeholders.
Identification of industry trends and developments, and collaboration with stakeholders across the bank to provide recommendations for change and improvement within performance and optimisation processes.
Development and implementation of analytics and reporting performance & optimisation to mitigate risks and maintain efficient operations.
Identification of capacity creation in operations using data and Management Information.

Analytical skills with the ability to simplify complex problems.
Experience in HR, business analysis, business architecture, or experience/journey design.
An understanding and passion for improving experiences through metrics and insight — including listening data, process analysis, and evidence‑based decision making.
Clear communication skills and the ability to explain concepts in business‑friendly language.
Confidence working with processes, capabilities, and application landscapes.
An understanding of how digital tools and emerging technologies influence colleague experience.
Exposure to enterprise or solution architecture principles.
Experience with journey mapping, service design, or HCD.
Familiarity with impact assessments or cross‑journey change analysis.

Senior Business Architect, Digital Experience

Key skills