Guide customers who have experienced a loss to their personal property through the claims process from first notice to resolution
Analyze facts, interpret policy wordings, determine coverage, and assess damages on residential large-loss files (typically over $100K) and other complex scope/repair claims
Develop and execute action plans to address all aspects of each claim and drive timely progression
Manage financials end to end: establish and adjust reserves and deliver prompt, equitable settlements in line with Intact policies and standards
Provide clear direction and expectations to field/independent adjusters and vendors; review deliverables for quality and timelines
Collaborate with experts (appraisers, engineers, contractors, environmental specialists) to resolve technical issues and maintain file momentum
Deliver superior service to policyholders and internal partners; proactively communicate status, next steps, and rationale
Maintain current knowledge of Intact’s products, estimating tools, appraisal and investigation techniques, building codes, and market conditions
Ensure compliance with regulatory requirements, documentation standards, and best practices

5+ years of property claims handling experience, including residential large-loss files; catastrophe experience is an asset
Strong construction knowledge and proficiency with estimating/review (e.g., Xactimate or equivalent); ability to read and challenge scopes and estimates
Demonstrated negotiation and conflict management skills; able to navigate complex coverage and settlement discussions
Exceptional written and verbal communication skills with a passion for customer service
Highly organized, results-driven, and self-directed; effective in a fast-paced, evolving environment
Adaptable, forward-thinking, and continuous-improvement oriented
Effective in a hybrid work environment; proficient with collaboration and claims systems

Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Senior Property Claims Adjuster

Key skills