About this role
Role Overview
- Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers.
- Initiate payment plans for patients for outstanding balances.
- Routinely utilize multiple resources to resolve patient inquiries while on the phone.
- Maintain performance goals.
- Ability to become proficient with processes after completing a structured training program.
Requirements
- High School Diploma or equivalent required
- Minimum 1+ year work experience required
- Previous work in medical billing, customer service, insurance claims, EOB, call center, fast paced environment strongly preferred
- Ability to manage time and tasks independently while maintaining productivity
- Internet download speed of at least 50 megabytes per second connectivity required
- if work remote (not just satellite)
- Ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with ethernet port.
Benefits
- Medical, Vision and Dental Insurance Options!
- Flexible Spending Accounts!
- 401k and Employee Stock Purchase plans!
- No Charge Lab Testing!
- Fitness Reimbursement Program!
- Generous paid time off!
- Quarterly variable bonus potential!