Business Transformation Analyst II

Role Overview

• Enable the successful adoption of enterprise technologies by ensuring audiences understand the purpose, value, and practical use of new capabilities
• Translate technology decisions into clear, audience-specific enablement strategies
• Identify impacted stakeholder groups and tailor communications, training, and engagement approaches accordingly
• Partner with product, technology, analytics, and change teams to support technology rollouts and sustained usage
• Gather feedback and adoption insights to continuously improve enablement approaches
• Develop and execute communications plans that inform, motivate, and build confidence in new technologies
• Create compelling content such as presentations, narratives, job aids, FAQs, demos, and executive-ready messaging
• Support training efforts by shaping materials and learning experiences that make technology approachable and engaging
• Help leaders communicate change with clarity, consistency, and enthusiasm
• Explore how AI-enabled tools can improve communications, content creation, training, and enablement efforts
• Experiment with new tools and approaches to accelerate storytelling, insight generation, and audience engagement
• Stay current on emerging trends in AI, analytics, and digital transformation, with a focus on how people adopt and use technology
• Bring forward ideas and experiments that enhance how technology is introduced and experienced across the organization
• Collaborate with stakeholders across business areas to understand priorities, impacts, and adoption needs
• Serve as a connector between strategy, technology, and people-focused teams
• Promote an “art of the possible” mindset by challenging the status quo and encouraging new ways of working

Requirements

• Experience in the banking or financial services industry, with a strong understanding of industry trends, products, services, and large-scale enterprise environments
• Experience supporting business transformation, technology adoption, digital journeys, customer experience, or related organizational change initiatives
• Demonstrated ability to translate complex technology concepts into clear, human-centered messages that drive understanding and adoption
• Excellent written and verbal communication skills, with advanced experience creating high-quality deliverables for both executive and user audiences (including presentations and enablement content)
• Strong analytical mindset with the ability to synthesize insights into a compelling, actionable narrative
• Advanced change management skills, including the ability to influence others, set priorities, and operate effectively in environments of constant change
• Proven ability to independently plan, organize, and lead large, complex efforts from concept through execution
• Advanced skill in building alignment, consensus, and trust across diverse stakeholder groups, from junior team members to senior executives
• Strong relationship management skills across multiple business and technology functions, including senior business stakeholders, product owners, journey leads, goal owners, and technical partners
• Experience working within large-scale IT and/or financial services organizations supporting technology-enabled business transformation (e.g., digital platforms, cloud-native solutions, enterprise processes)
• Advanced project management skills and/or experience working in Agile delivery environments
• Curiosity and enthusiasm for AI, analytics, automation, digital tools, and continuous learning, with exposure to emerging technologies preferred
• Proven to bring a highly collaborative, results‑driven approach and thrive in fast‑paced, evolving environments
• Bachelor's degree in Business, Analytics, Communications, Information Technology, Computer Science, or a related field, or an equivalent combination of education and experience
• Master’s degree in a related field preferred

Tech Stack

• Cloud

Benefits

• Highly competitive pay
• Generous benefits and perks