AVP, Salesforce Development Manager

Role Overview

• Co-own the Salesforce roadmap and quarterly OKRs with the VP, CRM Strategy & Solutions; translate strategy into delivery plans and manage cross-team dependencies.
• Lead execution across multiple initiatives and departments, ensuring predictable sprint delivery, scope control, and on-time outcomes for complex programs.
• Measure and improve platform health and delivery performance by defining/monitoring KPIs, identifying bottlenecks, reducing cycle time, and increasing release confidence.
• Proactively manage delivery and technical risk, escalating early and negotiating trade-offs while protecting quality, security, and long-term platform sustainability.
• Oversee architecture and solution design across declarative and programmatic development to ensure scalable, performant, maintainable solutions.
• Drive engineering excellence and continuous improvement through standards, reusable patterns, reference architectures, code quality practices, and resiliency upgrades.
• Own CI/CD and release management maturity across multiple orgs, including branching strategy, automated validations/tests, approvals, and rollback planning.
• Establish and enforce platform governance and security controls (access policies, role hierarchy, sharing model, permission sets, data quality, and environment strategy).
• Troubleshoot and resolve complex platform and integration issues and evaluate/adopt technologies and practices that improve speed, quality, and security.
• Lead cross-functional planning and communication, removing blockers and clarifying ownership across teams; ensure PRDs/TDDs receive timely, actionable feedback through design reviews, Tech Talks, and postmortems.
• Partner with product owners and stakeholders to refine requirements, manage scope, and deliver value across concurrent initiatives.
• Lead, mentor, and develop Salesforce engineering teams (developers/admins) across Sales and Service Cloud orgs; set expectations, coach performance, enforce accountability, and build inclusive teams with strong hiring and succession plans.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in computer science, Engineering, or equivalent practical experience
• 10+ years of progressive software engineering experience, including significant hands-on Salesforce development
• 5+ years leading Salesforce/CRM engineering teams (people leadership and/or leading multiple teams)
• Demonstrated experience operating Salesforce at scale, ideally including multi-org support, mature release/change management, and enterprise integrations (especially MuleSoft)
• Salesforce Developer II, Salesforce Certified Platform App Builder, Salesforce Certified Platform Developer II, Salesforce Certified MuleSoft Developer II are required
• Salesforce Certified Integration Architecture Designer, Salesforce Certified Development Lifecycle and Deployment Designer, Salesforce Certified System Architect are preferred
• Strong knowledge of object-oriented design, Salesforce architecture, and engineering best practices across Salesforce Sales Cloud, Service Cloud, Salesforce Privacy Center and ecosystem platforms including Box, Conga, and Odeseva
• Expertise in Apex (trigger frameworks, governor limits, bulkification) and Salesforce application architecture
• Strong Lightning experience (Lightning Web Components) and modern UI patterns
• Experience with integrations (REST/SOAP APIs), middleware patterns, and event-driven designs
• leveraging tools such as MuleSoft
• Strong understanding of platform security and access governance (role hierarchy, sharing model, permission sets)
• Strong data management and modeling understanding (e.g., SQL, XML, JSON); experience with PostgreSQL
• Proven ability to deliver complex, cross-team initiatives with strong planning, dependency management, and execution discipline; experienced in Agile methodology including delivery tools such as Jira
• Ownership mindset and strong stakeholder partnership skills; demonstrates courtesy, respect, and thoughtfulness in collaboration across teams using tools like Slack and Zoom
• Deep familiarity with DevOps and delivery excellence, including source control and pipeline practices using GitLab, code quality and static analysis with SonarQube, and modern CI/CD and release management practices
• Backend application development experience using C# and the Microsoft .NET framework.
• Ability to show ownership of your work, take on challenges and acknowledge growth opportunities, and demonstrate patience when learning new processes.
• Courtesy, respect, and thoughtfulness in teaming with colleagues and other stakeholders.

Tech Stack

• Cloud
• Postgres
• SOAP
• SQL
• .NET

Benefits

• Up to 83% subsidized medical payroll deductions
• Competitive dental and vision benefits
• 401(k) + match
• Pre-tax transit and commuting benefits
• A robust health and wellness program – earn cash rewards and gain access to resources that promote health, engagement, and balance
• Paid maternity and parental leave, as well as other family paid leave programs
• Company-paid life, short and long-term disability insurance
• Health Savings Account and Healthcare and Dependent Care Flexible Spending
• Career development opportunities
• Empowerment and encouragement to give back – volunteer hours and donation matching