About this role
Role Overview
- Responsible for the maintenance of insurance records and timely premium disbursements for all escrowed loans
- Monitor the work of the insurance vendor to ensure premiums are paid
- Resolve customer-related issues timely
- Monitor a team email inbox and respond timely to all emails
- Process the Daily Import files to update the system with insurance information
- Review loans that reject in the insurance batch before finalizing disbursements
- Review closing documents within the imaging system as research requires
- Create/maintain procedure documents as requested
- Research insurance lines during the monthly analysis process
- Respond to HOA research items
- Process daily flood files for newly activated loans
- Reconcile flood files for loans being transferred out
- Monitor deposits and disbursements for Loss Draft funds.
Requirements
- High school diploma/GED
- Proficient with MS Office
- Exceptional telephone demeanor
- Ability to maintain a high level of confidentiality
- 1-3 years experience in a similar position
- Associate’s or Bachelor’s degree in a business or financial related discipline (Preferred)
- Experience in a mortgage banking or real estate financing environment (Preferred)
Benefits
- Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.