Senior Site Reliability Engineer, SRE

Role Overview

• Collectively work on the design, evolution, and operational health of CCM’s AWS environment, including architectural decisions, standards, and best practices
• Design, implement, and optimize AWS-based infrastructure using services such as EC2, ECS/EKS, Lambda, RDS, S3, CloudWatch, IAM, and VPC
• Design and manage cloud infrastructure using Infrastructure as Code (e.g., Terraform, CloudFormation, or equivalent)
• Lead new implementations and major reliability initiatives, serving as a subject matter expert for AWS and SRE best practices
• Actively monitor, analyze, and optimize AWS spend, providing regular cost insights and recommendations that balance reliability, performance, and fiscal stewardship
• Apply and mature site reliability principles to improve system availability, scalability, performance, security, and observability
• Design, analyze, and implement automation to eliminate operational toil and improve system efficiency
• Provide advanced operations and systems administration for cloud-hosted and hybrid platforms supporting CCM’s IT systems and services
• Define and improve monitoring, alerting, logging, and incident response practices to proactively identify risks and minimize customer impact
• Lead complex production incidents, perform root cause analysis, and drive corrective and preventive actions
• Mentor and provide technical guidance to junior and mid-level engineers without direct people-management responsibilities
• Collaborate with engineering, QA, security, and business teams to embed reliability throughout the SDLC
• Ensure systems and data are handled in compliance with legal, regulatory, and organizational requirements
• Develop and continuously improve production engineering processes, including:
• Change and configuration management
• Monitoring and observability
• Incident and emergency response
• Disaster recovery and business continuity
• Capacity planning and performance tuning
• Infrastructure-as-code and deployment automation
• Partner with leadership to establish and enforce consistent IT Production policies, standards, and tooling
• Act as a change agent for long-term technical strategy, identifying risks, dependencies, and opportunities across systems and teams
• Participate in a sustainable on-call rotation and contribute to ongoing improvements that reduce alert fatigue and operational overhead
• Build strong cross-functional relationships to align reliability initiatives with business and ministry outcomes
• Contribute to the exercise and expression of Christian Care Ministry’s Christian beliefs
• Perform all other duties as assigned

Requirements

• Bachelor’s degree or higher in a relevant field
• computer science, information systems, or engineering or equivalent combination of education and relevant experience required
• 7+ years of experience solving customer problems with technical solutions, including 3+ years of site reliability engineering experience required
• Extensive hands-on experience designing, operating, and scaling production AWS environments required
• Strong preference for AWS certifications, including:
• AWS Certified SysOps Administrator
• AWS Certified DevOps Engineer
• AWS Certified Solutions Architect
• Experience with Agile and Scrum processes and complex IT projects
• Knowledge of data protection operations and legislation (e.g. GDPR, HIPAA)
• Experience in Financial or Healthcare payer-related field a plus

Tech Stack

• AWS
• Cloud
• EC2
• SDLC
• Terraform

Benefits

• 100% paid Medical for employees/99% for family
• Generous employer Health Savings Account (HSA) contributions
• Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance
• 6 weeks of paid parental leave (for both mom and dad)
• Dental
• two plans to choose from
• Vision
• Short-term Disability
• Accident, Critical Illness, Hospital Indemnity
• 401(k) – up to 4% match on ROTH or Traditional contributions
• Generous paid-time off and 11 paid holidays
• Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo
• Employee Assistance Program including no cost, in-person mental health visits and employee discounts
• Monetary Anniversary Awards Program
• Monetary Birthday Awards
• Tuition Reimbursement Program