Developing and managing all assigned dealer customer portfolios that have been onboarding on Tekion products
Handling dealer inquiries and communications
Analyzing customer data to improve the experience
Evaluating and improving tutorials and support infrastructure
Mediating between dealer contacts and internal teams
Resolving customer requests and concerns through cross-functional partnership
Recommending solutions or products to enhance dealership operations
Anticipating customer needs based on product roadmap or projects
Demonstrating value internally and externally to promote growth and retention

5 PLUS YEARS OF DEALERSHIP OR WORKING WITH AUTOMOTIVE SOFTWARE IS REQUIRED
Experience in customer success and/or post sales delivery and enablement experience.
Automotive experience of 5 plus years in dealership and or automotive software is required with strong knowledge of the DMS
Strong technology skills preferred, such as with Excel, PowerPoint, AI, etc.
Experience with CRM systems such as Salesforce.
Strong familiarity with BI tools such as Tableau, Looker, PowerBI preferred.
Demonstrated problem-solving and critical thinking skills with a results-oriented mindset.
Strong time management and organizational skills with high attention to detail.
High levels of integrity, autonomy, and self-motivation with the ability to break down barriers to success.
Strong communication (written and verbal) skills to both external and internal audiences

Competitive compensation and generous stock options
100% employer-paid top-of-the-line medical, dental and vision coverage
Great benefits including unlimited PTO, parental leave and free snacks and beverages
The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies
Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
Work on the latest and coolest technologies – everything is home-grown and built ground-up
A dynamic work environment with a strong sense of community and collaboration
The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
Exciting opportunities for career growth and development

Customer Success Manager, Growth

Key skills