Own adoption and success for a portfolio of Fieldguide advisory customers, with accountability for usage, outcomes, and long-term retention
Drive deep platform adoption across advisory teams by actively working inside the product to configure workflows, templates, and engagement structures
Translate advisory methodologies, service offerings, and best practices into scalable, repeatable Fieldguide workflows
Partner directly with advisory teams to improve engagement execution, delivery consistency, and client outcomes through better workflow design
Lead customer enablement, training, and change management to help teams move away from bespoke, manual, or legacy delivery models
Identify usage gaps, inefficiencies, and delivery risks, and proactively recommend improvements
Serve as a practitioner-advisor—comfortably challenging teams to adopt stronger, more scalable advisory practices
Collaborate cross-functionally with Product, Engineering, and Implementation to provide real-world advisory feedback and influence roadmap priorities
Support renewals and expansion by ensuring customers are realizing clear, provable value across advisory service lines
Contribute to scalable success initiatives, including playbooks, templates, enablement content, and best-practice frameworks
Own and exceed KPIs related to adoption, retention, customer outcomes, and platform usage

2-5+ years of experience in:
Advisory, consulting, or professional services roles (e.g., risk advisory, compliance, cybersecurity, privacy, ESG, internal audit, or operational consulting), or
Advisory methodology, transformation, or practice operations roles
Deep understanding of advisory engagement delivery, including scoping, execution, collaboration, and client reporting
Experience supporting complex, multi-team advisory or consulting environments and service-line rollouts
Highly comfortable working hands-on in software platforms, including configuring workflows and troubleshooting real-world usage challenges
Strong technical curiosity, with interest in data models, permissions, configurations, and AI-powered workflows (LLMs or prompt creation experience is a plus)
Practitioner mindset — you advise, enable, and drive change rather than act as a support or relationship-only resource
Confident leading training, enablement, and change management efforts with advisory teams

Senior Customer Success Engineer, Advisory

Key skills