Business Process – Quality Specialist

Role Overview

• Lead the design, modeling, documentation, and optimization of end-to-end business processes, ensuring alignment with organizational standards and BPM methodologies
• Facilitate process workshops, value‑stream mapping, and root‑cause analyses to identify gaps, inefficiencies, and improvement opportunities
• Ensure all processes follow standardized definitions, guidelines, and methodologies for consistency and transparency across the business
• Own and maintain process documentation in the central repository, ensuring revisions reflect both strategic needs and operational reality
• Drive structured improvement initiatives (LEAN, Six Sigma, etc.) to reduce waste and improve process efficiency
• Develop, implement, and monitor quality control plans, inspection processes, and compliance checkpoints across workflow stages
• Ensure quality master data (inspection criteria, sampling plans, methods, etc.) is properly maintained and adhered to
• Coordinate cross‑functional quality reviews, audits, and corrective action initiatives
• Collaborate with operations and technical stakeholders to ensure product, service, and process quality meet internal standards and customer expectations
• Lead investigations into quality or process non-conformities and ensure corrective/preventive actions are implemented
• Lead the journey to an integrated Management System with ISO 9001 compliance certification and maintenance for the certification.

Requirements

• Bachelor’s degree in business administration, Engineering, Quality Management, or a related field
• 3–7 years of experience in business process mapping & management, quality assurance, continuous improvement, or related fields
• Strong analytical and problem-solving skills; ability to translate data into actionable insights
• Familiarity with quality management systems, inspection processes, and quality improvement processes
• Excellent communication skills and ability to engage stakeholders at all levels
• Proven Project Management experience
• ISO 9001:2015 Internal Auditor certification is preferable.

Benefits

• Benefits eligibility that begins 30 days after start date
• Health care eligibility that includes medical, dental, vision, prescription and telemedicine
• Paid vacation with up to 80 hours available to roll over into the next year of accrued and unused PTO time to the upcoming calendar year
• A very strong 401(k). We contribute 5% annual salary to the Retirement Savings plan. We also match 50% of the first 6%.
• Tuition reimbursement
• Company laptop and cell phone
• Opportunities for competence development and training
• Career advancement