Program Manager III – Cell & Gene Therapy

Role Overview

• Client facing role responsible for managing the client relationship and on time delivery of program objectives.
• Oversees the coordination and management of a program by monitoring program/project status, adhering to timelines and budgets, aligning goals of projects to meet needs of the program.
• Acts as the primary liaison between the client, business development, and the project team facilitating the flow of information between all parties.
• Works closely with laboratory management to ensure that the project deliverables meet customer expectations and financial commitments.
• Negotiates and makes real-time decisions with the client.
• Drives compliance to company and project management standards across departments for a cohesive customer experience.
• Provides internal consulting on project management issues and identifies opportunities for process and efficiency improvement.
• Acts as chief liaison to the operational personnel of major clients and is responsible for large study programs.
• Facilitates routine client facing meetings and attends internal meetings.
• Coordinates client visits in tandem with Business Development and Lab Operations management.
• Supports/Leads program governance model.
• Oversees complex stability launch coordination.
• Responsible for the FTE project management, including setup, monitoring and completion.
• Responsible for client project prioritization.
• Establishes project status trackers, distributes to project team, and reviews output to ensure project deliverables are met.
• Evaluates and escalates risks across projects, monitoring and soliciting feedback.
• Responsible for projections/forecasts for large FTE programs, adhering to client budgets and utilization targets, adjusting forecasts or project priority weekly as necessary; communicate routine FTE utilization and spend.
• Manages contract process in tandem with Business Development, owns individual client project contract renewals, ensures appropriate review from relevant stakeholders; drives new opportunities from existing clients.
• Provides training and support to Program Manager I and Program Manger II, driving consistency with program management processes.
• Responsible for client relationship. Responds to client inquiries, leads client communications.
• Responsible for managing client expectations and execution of program deliverables in collaboration with Laboratory Operations management. Acts as primary liaison between client management team and Laboratory Operations

Requirements

• Bachelor's degree or equivalent and relevant formal academic / vocational qualification
• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 7+ years) or equivalent combination of education, training, & experience.
• Strong science and/or business acumen
• Demonstrated experience in FTE project management, including financial responsibilities such as forecasting FTE strongly preferred
• Thorough knowledge of GMP regulations preferred
• Strong verbal, written and presentation skills
• Superior time management, planning, and organizational skills
• Proven analytical skills
• Demonstrated compliance with procedures and policies
• Ability to perform multiple tasks effectively in a stressful environment
• Extensive knowledge and experience in Project Management
• Strong client relationship management skills
• Ability to work effectively with multi-level teams
• Ability to work in a fast-paced undefined environment
• Strong negotiation skills

Benefits

• Health insurance
• Flexible working hours
• Professional development opportunities