Monitor and troubleshoot production and QA systems to identify and resolve performance, scalability, and reliability issues proactively.
Participate in the on-call rotation to provide 24/7 critical incident support for eCommerce platform systems.
Design, implement, and maintain automated processes and tools to streamline deployment and release processes.
Collaborate with cross-functional teams to define, document, and implement operational processes, best practices, and procedures.
Implement and maintain system monitoring tools and dashboards to provide real-time insights into system performance and identify potential issues.
Work closely with developers to identify and fix bugs and performance bottlenecks in the application code.
Ensure that systems and infrastructure comply with security, compliance, and regulatory requirements.
Continuously evaluate systems and processes to identify areas for improvement and implement changes as needed.

Bachelor's degree in Computer Science, Information Technology, a related field, or equivalent experience.
6+ years of experience in site reliability engineering, DevOps, QA, or a related field.
Strong experience with Microsoft D365 or general Azure based services
Experience with AWS infrastructure and services
Experience with IaC solutions like Cloudformation and Terraform
Experience with CI/CD solutions
Github, Azure DevOps
Strong troubleshooting and critical thinking skills
6+ years of experience and proficiency in one or more programming languages, such as Python (preferred), Javascript (preferred).
Solid understanding of networking, load balancing, on prem hosting solutions, and web application architectures.
Experience with containerization technologies, such as Docker and Kubernetes.
Excellent problem-solving skills and a strong attention to detail.
Strong IT and Business communication skills and ability to collaborate effectively with cross-functional teams.

Senior Site Reliability Engineer

Key skills