The Systems Administrator is responsible for the end-to-end management of designated systems applications and their supporting infrastructure.
This role combines technical expertise with business acumen to ensure optimal system performance, reliability, and continuous improvement.
The specialist works collaboratively with stakeholders to implement enhancements, provide technical support, and develop reporting solutions that meet business objectives.
Maintain, install and configure system application and supporting infrastructure to meet business objectives.
Monitor, patch and deploy changes on the application and supporting infrastructure.
Testing application functions and upgrades.
Performance, reliability, and maintenance of assigned application(s) including completion of upgrades and implementations.
Work closely with capability owners, business units, and third-party vendors to support system enhancements.
Provide input into the application roadmap for further improvement and development.
Analyze new data requests and create recommendations for the development of new system reports/dashboards.

Salesforce Admin and/or Platform Developer certified
Bachelor’s Degree in Management Information Systems, Computer Science or other technology related field or equivalent years of experience
3+ years of experience in information technology environment
1-3 years of Salesforce experience
Experience working with third-party vendors (vendor hosted and on premise)
Experience working in an Agile Scrum environment
Strong interpersonal skills, including the ability to build collaborative relationships, listen and actively contribute to discussions
Good written and verbal communication, including technical writing skills
Demonstrate problem solving and analytical skills in order to debug and troubleshoot issues
General knowledge of Microsoft Office products
Ability to multi-task while adhering to multiple timetables of completion
Ability to conduct cost/benefit analysis

Salesforce Administrator

Key skills