Be the “Go-to-Person
for IT helpdesk requests
Diagnose and provide IT support for staff as required
Work with the HR and Security team to manage onboarding and offboarding activities
Set up and deploy laptops, devices, software, and other hardware
Assist with shipping and receiving of hardware assets
Manage MDM systems, including BYOD
Maintain the firm's inventory of all IT assets
Manage and secure endpoint devices at the direction of the Security Team
Provide training to staff on IT-related topics
Assist with change management and procurement activities
Other related duties as required

Excited about Alpaca’s mission and what we’re building
3+ years of experience in an IT support or helpdesk role
Deep expertise in Linux, MacOS, and Windows system administration, including device management, patching, and operational support
Experience with automation workflows, SSO configurations, and scalable onboarding processes
Good scripting skills with a drive for automation.
Proven experience managing enterprise SaaS platforms.
Experience with cloud-centric environments and cybersecurity capabilities
Experience with traditional on-prem LAN/WAN environments
Strong analytical and problem-solving skills
Excellent communication skills, fluent in English (both written and verbal), and committed to working collaboratively across the Firm
Ability to cover Mountain time or Pacific time zones
Available for on-call rotations and after-hour responses as needed
Proactive self-starter and self-motivator with a focus on continuous improvement

IT Operations Specialist

Key skills