Support system launch, adoption, and procedural success across assigned accounts
Partner with Clinical Specialists during case coverage and ensure smooth handoffs from Capital and Launch teams
Train and support surgeons, OR, and office staff on system setup, workflow, and procedural scheduling
Track and document surgeon progression through the surgeon pathway, ensuring completion of required onboarding and competency milestones in accordance with Surgeon Pathway 2.0
Build early relationships with office staff and surgeons to understand the surgeon pathway and support procedural scheduling
Assist Territory Managers in sales planning, account development, and goal achievement
Support field demos, workshops, and marketing events to drive awareness and engagement
Gather feedback from key stakeholders to support Marketing and R&D in product and program enhancements
Manage CRM documentation, expense reports, and administrative tasks
Upload cases logs for all cases covered in accordance with policy
Requirements
Bachelor’s degree
1-2 years in medical device sales environment or B2B background
Demonstrated success in customer engagement and technical aptitude