Directly manage, coach, and develop a team of Customer Success Managers, ensuring alignment with PowerSchool’s customer-centric values and product adoption goals.
Guide the team in driving product adoption, usage maturity, and customer enablement activities to ensure clients see measurable value.
Oversee ongoing customer relationship management, ensuring regular strategic touchpoints that assess health, gather feedback, and strengthen executive alignment.
Identify early indicators of account dissatisfaction or risk and partner cross-functionally to address barriers to success.
Support retention efforts by ensuring the team maintains strong health metrics, mitigates risk proactively, and drives strong alignment between customer goals and PowerSchool solutions.
Work closely with EICs, Account Management, Support, Product, and Professional Services teams to deliver a seamless and effective customer experience.
Assist in the design and implementation of scalable processes, playbooks, and best practices that elevate the consistency and effectiveness of customer success activities.
Act as a senior escalation point for customer concerns, partnering with internal teams to resolve issues and uphold a high standard of customer satisfaction.

Minimum of 5 to 8 years of relevant and related work experience.
Bachelor’s degree or equivalent, or equivalent years of relevant work experience.
Travel occasionally, up to 10-15%, for key moments such as team summits, training, customer meetings, company events, etc., with increased frequency during peak periods based on business demands.
Experience managing small to midsized teams or functional areas.
Experience with customer health monitoring, forecasting, or pipeline-related processes.

Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
Flexible Spending Accounts and Health Savings Accounts
Short-Term Disability and Long-Term Disability
Comprehensive 401(k) plan
Generous Parental Leave
Unrestricted paid time off (known as Discretionary Time Off
DTO)
Wellness Program, including ClassPass & Employee Assistance Program
Tuition Reimbursement
Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage

Manager, Customer Success

Key skills