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Manager, Commercial L&D at Richemont | JobVerse
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Manager, Commercial L&D
Richemont
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Manager, Commercial L&D
New York, United States of America
Full Time
1 month ago
$115,000 - $130,000 USD
Apply Now
Key skills
Leadership
Communication
Critical Thinking
Sales
About this role
Role Overview
The role develops the boutique team’s skillset through coaching to elevate guest experiences
Drive performance improvement and enhance the Cartier brand via the coaching of sales and service teams
Align coaching with commercial priorities and KPIs like driving sales and client experience
Craft boutique visit agendas and priorities using performance data trends
Provide feedback to leaders to enhance communication and elevate learning moments
Complete post-visit boutique reports summarizing coaching goals and progress
Support boutique leadership development through coaching the coach
Use data metrics to track coaching impact on key commercial priorities
Partner quarterly with commercial leaders to analyze coaching plans and impact
Communicate to Corporate L&D team on training needs and dynamics
Facilitate in-boutique training on selling skills and client development
Foster a robust learning culture within each boutique
Requirements
Strong critical thinking skills
Business acumen with an ability to read and infer meaning from sales reports
Ability to create strong cross-functional relationships that build trust and credibility with a diverse team
Self-awareness and ability to adapt interpersonal communication style
Four or more years solid coaching experience in a sales environment
Ability to develop and deliver original presentations
Computer proficiency in Word, Excel, PowerPoint, and Outlook
Background in luxury retail is a plus
Must be fluent in reading, writing, and speaking English
College degree in a related area is a plus
Ability to accommodate 80%
90% Travel
Benefits
medical, dental, and vision programs
Health savings and flexible spending accounts
life insurance
disability benefits
401(k) with employer match
paid time off
wellness reimbursement benefit
access to the employee assistance program
volunteer days off
Apply Now
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