Learning & Development Facilitator

Role Overview

• Facilitate and deliver engaging training programs focused on soft skills and core competencies (e.g., communication, emotional intelligence, time management, conflict resolution) and leadership development (e.g., team management, strategic thinking, coaching)
• Adapt training delivery and content to meet the specific needs of diverse audiences, including attorneys, business professionals and paralegals ensuring relevance to their roles and responsibilities
• Utilize a variety of instructional methods, including workshops, webinars, e-learning modules, role-playing, and group discussions, to accommodate diverse learning styles
• Foster a supportive and inclusive learning environment that encourages open dialogue and collaboration
• Collaborate across P&C team, firm leadership, operational departments and other stakeholders to identify and prioritize training needs across the firm
• Act as a resource and advocate for professional development, promoting a culture of continuous learning and growth
• Measure the effectiveness of training programs through feedback, assessments, and performance metrics
• Analyze training data and provide insights and recommendations to improve programs and drive measurable outcomes
• Continuously improve training programs based on participant feedback and emerging industry trends
• Stay updated on best practices in adult learning, leadership development, and soft skills training
• Provide one-on-one or group coaching to reinforce learning and support skill application
• Serve as a trusted advisor offering guidance on professional growth and development
• Project self-confidence, authority, and enthusiasm as well as master a fluid presentation in a classroom environment
• Other duties and projects as assigned.

Requirements

• Bachelor’s degree in Human Resources, Organizational Development, Education, Psychology, or a related field (Master’s degree preferred)
• 3+ years as a trainer, facilitator, or coach in the areas of soft skills and leadership development
• Strong understanding of adult learning principles and instructional design methodologies
• Exceptional presentation and facilitation skills, with the ability to engage and inspire diverse audiences
• Excellent interpersonal and communication skills, both verbal and written
• Proficiency in using technology and tools for virtual training (e.g., Zoom, Microsoft Teams, or learning management systems)
• Certification in training, coaching, or leadership development (e.g., ATD, ICF, or similar) is a plus
• Ability to create effective and engaging supporting course materials, including presentations, facilitator guides, and participant guides
• Hands on experience with AI tools required
• Experience with CoPilot or legal AI tools preferred
• Experience training a variety of professionals (both junior and senior) on AI tools preferred.

Benefits

• medical and dental coverage
• life insurance
• short-term and long-term disability insurance
• pre-tax flexible spending account for certain medical and dependent care expenses
• an employee assistance program
• Paid Time Off
• paid holidays
• participation in a retirement plan program after meeting eligibility requirements
• more.