Travel to the shuttle or event location and oversee the kickoff and successful implementation of the shuttle program
Oversee the daily operations of shuttle and enterprise programs, ensuring all vehicles operate on schedule and meet quality standards
Plan and manage complex logistical movements, including scheduling, routing, coordinating with drivers and clients to ensure smooth operations
Conduct regular inspections of vehicles to ensure they meet safety and quality standards. Address any issues promptly to maintain service reliability
Serve as the primary point of contact for clients, promptly addressing any issues or concerns and providing exceptional customer service
Ensure drivers follow the scope of the contract and adhere to all operational guidelines
Track and report on the efficiency and performance of shuttle and charter operations, identifying areas for improvement and implementing solutions to enhance efficiency
Work closely with drivers, dispatchers, and other team members to ensure effective communication and coordination of operations
Manage the scheduling, logistics, and day-to-day operations of the shuttle service
Quickly identify and resolve any operational challenges, minimizing disruptions and ensuring the continuity of service

Proven experience in logistics/operations management or a similar On-Site coordinator role.
Exceptional organizational and multitasking abilities.
Ability to manage multiple tasks and priorities effectively.
Analytical mindset and problem-solving abilities.
Ability to manage multiple communication channels (text, email, calls). Strong communication and interpersonal skills.
Ability to work independently and make effective decisions in a fast-paced environment.
Flexibility to manage on-site operations and travel as needed.
Prior military experience or experience coordinating emergency management vehicle logistics/movement preferred.
Flexibility with travel, often on short notice.
This position requires 75% travel throughout the United States and occasionally in Canada. A valid passport is required. The ideal candidate will live within 30 minutes of an international airport.
Must be on-site as necessary.

Remote-First Flexibility: Work from anywhere we hire, with built-in flexibility. U.S.-based employees may reside in any of our 19 approved states.
Comprehensive Health & Wellness: Medical, dental, and vision insurance, mental health support, virtual care, gym discounts, and family-building benefits. In the U.S., we cover 100% of premiums for employees. International benefits align with local standards.
Time Off to Recharge: Paid time off so you can truly unplug. U.S.: 15 PTO days (increasing to 20 after 2 years) + 8 paid holidays. International policies vary by country.
Financial Peace of Mind: Company-paid life, short-term, and long-term disability insurance where available.
Performance-Driven Culture: Join a fast-moving, ambitious, and collaborative team that wins together.
Referral Rewards: Earn bonuses for bringing top talent to the team.
Planning for the Future: Long-term financial planning support. U.S.: 401(k) plan. International: region-specific savings programs where applicable.
Top-Tier Tech: Choose a Mac or PC, plus monitor, keyboard, and mouse to hit the ground running.

On-Site Logistics Coordinator

Key skills