Play a pivotal role in developing innovative and effective solutions for our DoD customers within the IC sector.
Establish and continuously drive an industry-leading standard of excellence in user experience and customer success.
Accelerate the adoption of data-driven analytics, AI, and decision making across the DoD.
Work with the PM and Chief Architect/Engineer to advocate for improvements that will improve customer satisfaction.

Possess a minimum of an active TS security clearance with SCI eligibility.
Possess experience analyzing high tech systems, identifying improvements and advocating for changes that positively affect customer outcomes.
Possess experience improving customer success for high tech platforms involving data analytics, AI/ML or decision support systems.
Possess experience conducting Customer Relationship Management (CRM) using at least one commercial CRM capability.
Possess experience in planning and designing communications strategies for a large organization.
Possess experience in designing and delivering knowledge management documents and customer training courses either in person or online.
Possess experience in using at least one commercial Content Management System (CMS).
Possess a Bachelor’s Degree in a related discipline (e.g., Human Factors, Engineering, Computer Science, Sociology.

Customer Success Lead

Key skills