Provides leadership for the Community by setting a Service Excellence standard and inspiring the teams to achieve it.
Promote harmonious relations among residents, parents, staff, and surrounding community, while enforcing company policies and standards.
Assist the General Manager with the training, coaching, development and leadership of exceptional team members.
Prepare, respond and advise on all community aspects including market, physical condition, policies, procedures and onsite emergencies with partner departments.
Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain regular auditing and documenting.
Responsible for a safe experience for employees, residents and guests by overseeing curb appeal, common areas and preventative maintenance.
Perform lease processing and administration, to ensure accuracy of property management software.
Manage the successful execution of customer experience initiatives, engagement initiatives and additional marketing opportunities.

A Bachelor degree; or 1 years’ experience in the student/multi-family housing industry; or equivalent combination of education and experience.
Proficiency in Microsoft Outlook, Word, and Excel and Property Management software (Entrata).
Working knowledge of market rate and LIHTC programs and Fair Housing Laws and EEO Laws.

Assistant General Manager

Key skills