Emergency Management Recovery Case Manager

Role Overview

Mission of Role/Position Summary:

The emergency management case manager will ensure efficient grant program compliance processing while ensuring homeowners and clients receive a high level of service.

Tasks, Duties, and Responsibilities:

• Work as a part of the Elevate Florida Case Management team and perform all duties as assigned.
• Attend meetings and conference calls with clients and homeowners
• Attend training on program requirements and apply all policies and procedures as required.
• Manage individual workload of case management.
• Ensure productivity, and communications that enable accurate, efficient, and compliant program processing and tracking.
• Understand program needs, policies, departmental process flows, and standard operating procedures.
• Review records for inconsistencies, investigate and resolve issues with analysis and customer service skills.
• Communicate, resolve, and escalate problems and concerns according to proper protocols.
• Perform other duties as assigned.

Requirements

Experience/Education Required:

• One year case management and grant management experience required.
• High school diploma or equivalent

Experience/Education Preferred:

• Associate degree or higher in social services
• Case management experience with housing program
• At least one year FEMA HMA grant experience

Additional Qualifications:

• Must be 18 years of age or older.
• Eligibility to work in the United States without employer sponsored visa is required. We are not able to employ those located outside of the US.
• Must pass company and any applicable client background check and reference check upon offer of employment.

Benefits

Temporary positions are not benefits eligible except where required by law.

EEO Statement

AC Disaster Consulting is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.

• This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. AC Disaster Consulting will not tolerate discrimination or harassment based on any protected characteristic.*

Please redact or remove information that identifies applicant's age, date of birth, or dates of attendance at (or graduation from) an educational institution from the resume or other application documents prior to submitting the application.

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