Key skills
JavaScriptPythonCommunication
About this role
Role Overview
- Work directly with Replit customers via support tickets to solve product issues, bugs, and provide technical guidance.
- Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit.
- Directly contribute to and maintain the Support team’s Knowledge Base.
- Lead customer-facing communications for outages and incidents.
- Proactively identify and lead initiatives to streamline support operations and improve team efficiency.
- Manage complex escalated issues and bugs that are flagged via internal and external channels.
- Help on-board and mentor new members of the support team.
Requirements
- Prior experience in software development or systems engineering.
- Demonstrated experience building and debugging applications with Javascript, Python, or similar languages.
- Excellent communication skills with initiative to ask questions when encountered with the unknown.
- Experience with support tools and ticketing systems (e.g. Zendesk)
Tech Stack
- JavaScript
- Python
Benefits
- Competitive Salary & Equity
- 401(k) Program
- Health, Dental, Vision and Life Insurance
- Short Term and Long Term Disability
- Paid Parental, Medical, Caregiver Leave
- Commuter Benefits
- Monthly Wellness Stipend
- Autonomous Work Environment
- In Office Set-Up Reimbursement
- Flexible Time Off (FTO) + Holidays
- Quarterly Team Gatherings
- In Office Amenities