Assistant Director of Admissions – Operations

Role Overview

• Oversee the end-to-end JD application processing system
• Process and maintain accurate records of deposits, withdrawals, and other admitted-student actions
• Manage the electronic interface with LSAC UNITE, DukeHub, and related databases
• Train, supervise, and support the Office Coordinator
• Monitor and support immunization compliance for admitted students
• Maintain rigorous quality controls to ensure 100% accuracy
• Ensure compliance with Duke’s record-retention policies
• Coordinate workflows with internal partners
• Recommend and implement process improvements
• Manage the Admissions budget
• Process expense receipts and travel reimbursements
• Lead production of print and digital communications
• Send invitations, fee waivers, and outreach campaigns
• Compose and send applicant status updates
• Develop automated responses using campus-approved AI tools
• Counsel applicants and escalate when needed
• Prepare annual JD application and instructions
• Maintain and update the admissions website
• Support major admissions events
• Register staff for recruitment events
• Oversee travel logistics and materials
• Maintain records for future planning
• Maintain knowledge of exam policies

Requirements

• Bachelor’s degree in a business-related field or equivalent
• Master’s degree may substitute for two years of experience
• At least 2 years administrative/business experience
• Project and financial management skills
• Strong communication skills
• High accuracy and organization
• CRM experience preferred

Benefits

• comprehensive and competitive medical and dental care programs
• generous retirement benefits
• a wide array of family-friendly and cultural programs to eligible team members