Sales Engineer

Role Overview

• Engage in initial discussions as well as discovery sessions with clients to gain insight into their business challenges, technical needs, and expected outcomes.
• Assess and document the client’s current infrastructure, applications, and operational workflows to pinpoint gaps and opportunities for improvement.
• Create tailored, scalable, and cost-efficient managed services solutions that address client requirements.
• Develop and present engaging solution proposals that effectively communicate value, the technical strategy, and associated benefits.
• Collaborate closely with sales, project management, and support teams to ensure that proposed solutions are viable and align with organizational capabilities.
• Investigate and stay updated on emerging technologies, consulting with internal stakeholders to enhance company offerings and services.
• Educate internal teams on new solutions, sales strategies, deployment methods, and how these can be integrated into existing service offerings.

Requirements

• Education
• High School Diploma required
• Bachelor’s Degree in IT related field preferred

Technical Skills

• 5+ years technical support experience in an MSP Environment
• Strong knowledge of desktop and server operating systems
• Deep knowledge of networking concepts and design (IP addressing, DNS, DHCP, VPN, VLANs, firewalls)
• Extensive experience designing cloud solutions (O365, Azure, Azure AD, Intune)
• Familiarity with ITIL frameworks and service management best practices
• Experience with Remote Monitoring & Management (RMM) tools. (Datto RMM a Plus)
• Experience with Autotask PSA a Plus
• Microsoft 365 Certified: Administrator Expert (MS-102) is a Plus
• Microsoft Certified: Azure Solutions Architect Expert (AZ-305) is a Plus

Other Skills & Abilities

• Able to work independently and as part of a team
• Exceptional written and oral communication skills required
• Self-motivated; great communicator, client advocate

Tech Stack

• Azure
• Cloud
• DNS
• Firewalls

Benefits

• 💰 Competitive salary: $110,000 – $125,000 per year
• 🎯 Quarterly bonus eligibility to reward performance
• 🏥 Comprehensive coverage: 90% of medical, dental, and vision insurance expenses paid
• 📈 401(k) plan with 4% company matching and immediate vesting
• 🎉 Generous time off: 8 paid holidays + 17 PTO days in your first year
• 📚 Educational reimbursement for certification tests and access to company-supplied training resources
• 🤝 Team culture: Fun events and opportunities to connect with colleagues