Director, Growth Services

Role Overview

• Lead and mentor marketing services teams, fostering a culture of continuous improvement and professional development.
• Execute billable client work as needed.
• Develop and oversee the execution of data-driven, integrated, client-focused marketing strategies that align with business objectives and drive measurable success.
• Ensure quality control over client deliverables, focusing on strategic insights, accuracy, and alignment with objectives.
• Act as a point of escalation for client issues, ensuring swift and effective mitigation and resolution.
• Build and maintain strong relationships with high-profile clients, serving as a strategic advisor and ensuring their marketing objectives are met and opportunities are identified to cross-sell/upsell.
• Identify gaps in processes, inefficiencies, and areas for improvement in service delivery to enhance operational efficiency and client satisfaction.
• Implement best practices and scalable processes to streamline workflows and improve overall service quality.
• Ensure, through team accountability, that client expectations are clearly defined and consistently achieved, with a focus on meeting or exceeding agreed-upon goals and KPIs.
• Conduct formal business reviews (aka QBRs) with clients, providing insights on performance and future strategies, while ensuring ongoing alignment with their goals.
• Manage client contract renewals, proactively managing timelines and engaging clients to ensure long-term partnerships.
• Manage resource allocation and team capacity to ensure profitability and the timely and successful delivery of projects.
• Review client satisfaction scores (CSAT) regularly, addressing any issues proactively and driving improvements where needed.
• Stay current with industry trends, tools, and best practices, guiding the team in adopting innovative approaches.
• Participate in sales cycles as a Subject Matter Expert (SME).
• Collaborate with executive leadership to identify opportunities for new service lines and revenue streams based on client needs and market trends.
• Assist in the development, testing, and go-to-market strategies for new service offerings, ensuring alignment with the agency's growth objectives.

Requirements

• 7+ years of experience in digital marketing, with at least 5 years in a leadership role overseeing marketing operations or services.
• 5+ years in ecommerce with familiarity with Shopify and its ecosystem.
• Proven expertise in effective digital marketing strategies, tools, and data analytics.
• Proven ability to build and maintain relationships with senior executives.
• Deep understanding of digital marketing platforms, tools, and emerging trends.
• Experience managing cross-functional teams and complex projects with tight deadlines.
• Strong leadership and team-building skills
• Analytical mindset with expertise in measuring marketing ROI and performance
• Exceptional communication and presentation skills
• Creative problem-solving skills with attention to detail
• Adaptability and proficiency in managing multiple projects in fast-paced environments.

Tech Stack

• Swift

Benefits

• Professional development
• Paid time off