Own the schedule – manage and coordinate daily schedules for our mobile service technicians
Support the field – process parts requests and ensure technicians have what they need to get the job done right
Keep customers informed – provide clear updates on timelines, lead-times, and service expectations
Maintain accuracy – update customer databases with current information and service details
Bridge communication – serve as the link between customers, technicians, and department managers
Support accounting – provide accurate maintenance contract billing information and prepare service invoices

Strong organizational skills with the ability to balance multiple priorities
Excellent communication skills — clear, professional, and customer-focused
Experience in service coordination, dispatch, or customer support within the equipment, trucking, or fleet service industry (preferred)
A team player who thrives in a collaborative, fast-moving environment
Detail-oriented mindset with a commitment to accuracy in scheduling, billing, and documentation

Account Manager

Key skills