Serve as the primary strategic and analytical partner to Law Firm Operations leadership across the full case lifecycle from intake through pre-litigation, litigation, settlement, and resolution
Define, refine, and standardize KPIs for each phase of the operational workflow, ensuring clear accountability and measurable performance standards
Establish performance monitoring frameworks that distinguish leading vs. lagging indicators and drive proactive operational management
Build executive-level dashboards and reporting systems that provide clarity to operational leaders and enable data-informed decision-making
Analyze throughput, conversion rates, cycle times, staffing productivity, case economics, and quality metrics across the lifecycle
Identify bottlenecks, performance variability, and structural inefficiencies across states, teams, and practice areas
Translate operational data into clear, actionable recommendations for Law Firm leadership
Support forecasting and capacity modeling tied to case volume growth and expansion initiatives
Write and optimize advanced SQL queries to support operational analysis and reporting
Lead and develop analysts, ensuring strong analytical standards and business fluency

5+ years of experience in business analytics, strategy, data operations, or systems analysis (legal, healthcare, professional services, or high-volume operational environments preferred)
Advanced SQL skills with experience working on large datasets
Strong analytical, problem-solving, and process improvement mindset
Ability to lead short-term cross-functional projects and manage multiple priorities
Exceptional communication skills with the ability to translate data into business insights for both technical and non-technical audiences
Demonstrated experience leading projects and managing direct reports
High attention to detail and commitment to data integrity
Thrives in a fast-paced, performance-driven, high-growth environment
High intellectual curiosity, critical thinking ability, and ownership mindset.

Strategic Analytics Manager

Key skills