Install and optimize hardware/software/network products and configurations at customer sites
Diagnose and resolve product performance problems
Perform maintenance and repairs
Ensure customer happiness by advising customers on preventive maintenance and configurations, which may impact product performance
Leverage shown experience to provide limited application support
Proactively respond to potential equipment issues to prevent unplanned interruption of customers business
Deliver fully coordinated solutions, which may include peripherals, communications, operating systems and applications software
Train other field engineers and customers in the solutions
Serve as an internal resource on technical issues and lead product customer concerns
Collaborate with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers
May deliver internal technical training and maintenance seminars and workshops for field engineers or customers

Bachelors, master's or other university degree in chemistry, biochemistry, analytical chemistry or other life science field preferred; may consider a candidate with equivalent combination of education, training and significant experience
4+ years relevant work experience including familiarity with Agilent LC, LC-MS, GC, and GC-MS experience is a plus
Experience with Pharma, Biotechnology, GMP, and GLP environments
Familiarity with other OEM and mass spectroscopy equipment highly preferred
Ability to travel extensively including overnight travel as decided by business needs
A valid driver's license is required for this position

Field Service Engineer

Key skills