Senior Community Experience Coordinator

Role Overview

• Act as the face of the building, greeting all guests and teammates with warmth, professionalism, and hospitality.
• Provide white-glove service by assisting visitors with wayfinding, answering questions, and coordinating with hosts to ensure smooth arrivals and departures.
• Manage the guest management system, including pre-registration, check-in, and badge printing.
• Collaborate with security teams to maintain safety and access protocols while ensuring a welcoming environment.
• Stay informed on the daily events schedule in partnership with the venue management team, ensuring smooth guest flow and timely support.
• Support event operations by staffing registration desks, directing attendees, and assisting with guest logistics.
• Troubleshoot guest and teammate issues promptly, escalating when necessary.
• Maintain the front desk and surrounding areas as organized, polished, and aligned with our brand standards.
• Provide operational and administrative support as directed by the Manager, Venues.
• Serve as a peer mentor to Community Experience Coordinators, providing guidance on best practices, standards, and guest experience expectations.
• Support onboarding and training activities, demonstrating procedures and modeling excellent service expectations.
• Act as a resource for questions and escalations.
• Foster a collaborative team environment by sharing knowledge and encouraging continuous improvement.
• Partner with Manager, Venue Operations to identify process improvement opportunities and recommend actions, as needed.

Requirements

• Bachelor’s degree preferred; equivalent work experience considered.
• 2+ years of experience in hospitality, guest services, front-of-house operations, or a related customer-facing role.
• Experience working in a fast-paced, professional environment with a focus on service excellence.
• Proficiency with visitor management systems and standard business software (e.g., Microsoft Office, Outlook, Teams).
• Strong interpersonal and communication skills with the ability to connect with a wide range of people.
• Proven ability to deliver high-touch service with professionalism and discretion.
• Highly organized, detail-oriented, and proactive in anticipating needs.
• Collaborative mindset with the ability to work across operations, security, and event teams.
• Familiarity with access control/security systems.
• Prior experience supporting corporate events or venue operations.

Benefits

• Paid "UA Give Back" Volunteer Days: Work alongside your team to support initiatives in your local community
• Under Armour Merchandise Discounts
• Competitive 401(k) plan matching
• Maternity and Parental Leave for eligible and FMLA-eligible teammates
• Health & fitness benefits, discounts and resources
• We offer teammates across the country programs to promote physical activity and overall well-being