Act as the face of the building, greeting all guests and teammates with warmth, professionalism, and hospitality.
Provide white-glove service by assisting visitors with wayfinding, answering questions, and coordinating with hosts to ensure smooth arrivals and departures.
Manage the guest management system, including pre-registration, check-in, and badge printing.
Collaborate with security teams to maintain safety and access protocols while ensuring a welcoming environment.
Stay informed on the daily events schedule in partnership with the venue management team, ensuring smooth guest flow and timely support.
Support event operations by staffing registration desks, directing attendees, and assisting with guest logistics.
Troubleshoot guest and teammate issues promptly, escalating when necessary.
Maintain the front desk and surrounding areas as organized, polished, and aligned with our brand standards.
Provide operational and administrative support as directed by the Manager, Venues.

High School diploma preferred. Equivalent work experience considered.
Some College or coursework a plus
Experience in hospitality, guest services, front-of-house operations, or a related customer-facing role.
Experience working in a fast-paced, professional environment with a focus on service excellence.
Proficiency with standard business software (e.g., Microsoft Office, Outlook, Teams).
Strong interpersonal and communication skills with the ability to connect with a wide range of people.
Proven ability to deliver high-touch service with professionalism and discretion.
Highly organized, detail-oriented, and proactive in anticipating needs.
Collaborative mindset with the ability to work across operations, security, and event teams.
Prior experience supporting corporate events or venue operations.

Paid "UA Give Back" Volunteer Days: Work alongside your team to support initiatives in your local community
Under Armour Merchandise Discounts
Competitive 401(k) plan matching
Maternity and Parental Leave for eligible and FMLA-eligible teammates
Health & fitness benefits, discounts and resources
We offer teammates across the country programs to promote physical activity and overall well-being

Community Experience Coordinator

Key skills